Edit a Return

Once you create the return you have the option to edit it to change any information needed. You can add or edit SKUs and even update the customer information.

Note: This step must be done before you inspect the Return, as you cannot go back once inspected.

Click Here for Video - Edit a Return

Navigation: Returns > Edit > Select the RA > GO


Section 1) RA Details > Here you can change or add any info that is needed.

Note: This page you can change the return currency but it does not change the price at the SKU level. You need to use a utility called Update Return pricing to a different Pricelist under Advanced > Utility. Edit_section_1.png

Section 2) RA Contents > Here you can zero out the quantity or even add a SKU by selecting it from the drop down menu, select the quality and click “ADD SKU”


Section 3) Update RA: You need to add a reason for editing and edited by > Click Update RA


- You should see a message that the RA# has been successfully edited and you can send an updated notification to your customer.


Next step preview:

Click here for tutorial on how to Inspect a Return

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