Setting up a Loop Return Customer Profile
NOTE: Before setting up Loop Return please ensure you have added a Category Code for the return to be received.
Administration > Advanced > Inventory Grade - manage the inventory grades within blast ramp (eg. first, defective, switchout, etc.)
A generic Customer account should be set up in Loop Return if you do not intend to create a new Customer profile for every Customer returning a product (Recommended practice).
Click on Customers
Click on Create a New Customer
Enter Profile Details
Complete all of the Customer profile information - e.g. [BRAND NAME} - LOOP RETURN ACCOUNT
Setting up the Blastramp Advanced Tab Credentials
Click on Integration - manage the current warehouse's integration settings
Click on Configuration
Click on Loop Return Credentials…
The following information should be entered for each applicable connection.
1) The generic customer profile
2) The country code
3) The destination warehouse ID (WHID). This setting defines the warehouse address that Loop Return will generate return labels for. See also Step 11 (Loop Return - Return Policies)
How to find your Secret Key from Loop return (Navigating the Developers Page)
Create the URL for your Webhook
Once all of the setting above are entered, select Click for Webhook.
Webhook URL
This URL will be required in Step 17
Returns | Loop Returns Admin
Log into your Loop Return Admin account
Click on Settings
Optional - Multiple Return Locations
Click on Developers
Creating the Webhook in Loop Return
Click on Add webhook…
Select Type
You may choose to create a return in Blastramp either when the return is originally "created" in Loop Return or when the return is "updated" (i.e. when a label is generated).
Select the Response
You are choosing to create a "Return" in Blastramp
Setting up the Return destination
Set up destination
Paste the URL here