Troubleshooting Sending Invoice Error

If the system is taking a long time to send the invoices

It usually mean that there is an error on one of the order. The most common error is the province/state of the customer ship to address is not setup. Both the province/state and country must match the tax setup completely (case sensitive and spaces). 


If you encounter error message:

Unable to create item [SKU]

Check the status of the connection with Quickbooks in the screen where you Send Invoices. If it is disabled, click Authorize to connect. 

Unable to create customer in Quick Books Online. Unable to add Customer [CUSTOMER NAME] for order #​

Check that the characters are all valid. The accepted characters are as follows:

  • Bill to address is the primary key with Customer name
  • Regional setting must be US region
  • Here is a list of accepted characters:
  • Alpha-numeric (A-Z, a-z, 0-9)
  • Comma (,)
  • Dot or period (.)
  • Question mark (?)
  • At symbol (@)
  • Ampersand (&)
  • Exclamation point (!)
  • Number/pound sign (#)
  • Single quote (')
  • Tilde (~)
  • Asterisk (*)
  • Space (  )
  • Underscore (_)
  • Minus sign/hyphen (-)
  • Semi-colon (;)
  • Plus sign (+)

Check the number of characters in the customer name. It must be 25 or less. 


Duplicated customer in Quickbooks

Quickbooks matches the blast ramp bill to company name and address. If the Quickbooks customer display name is changed and not changed in blast ramp, the system will create a new customer. 

Similarly, if the SKUs do not match Quickbooks' version exactly (case sensitive and watch out for leading and trailing spaces), there will be another copy created in Quickbooks.  


If none of the tips above work, please contact with the order number and for which portal.

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