Quickbooks online - Troubleshooting Sending Invoice Error

If the system is taking a long time to send the invoices

It usually mean that there is an error on one of the order. The most common error is the province/state of the customer ship to address is not setup. Both the province/state and country must match the tax setup completely (case sensitive and spaces). 

Check also for missing names in Contact Names 

All address information and contact information (except Web:) should have its field filled in 

"--" can be used in place of a name

Duplicated customer in Quickbooks

Quickbooks matches the blast ramp bill to company name and address. If the Quickbooks customer display name is changed and not changed in blast ramp, the system will create a new customer. 

Similarly, if the SKUs do not match Quickbooks' version exactly (case sensitive and watch out for leading and trailing spaces), there will be another copy created in Quickbooks.  

• Customer Information Guidelines for QuickBooks Integration

  To ensure a seamless QuickBooks integration and avoid duplicate customer entries, please follow these guidelines when entering customer information in different portals:

  1. Consistent Customer Information

     • Enter customer names exactly the same across all portals.

     • Variations in formatting (e.g., "TRADING INC" vs. "TRADING INC.") will result in multiple customer records in QuickBooks.

If you encounter error message:

Unable to create item [SKU]

Check the status of the connection with Quickbooks in the screen where you Send Invoices. If it is disabled, click Authorize to connect. 

Unable to create customer in Quick Books Online. Unable to add Customer [CUSTOMER NAME] for order #​

Check that the characters are all valid. The accepted characters are as follows:

• Bill to address is the primary key with Customer name
• Regional setting must be US region
• Here is a list of accepted characters:
• Alpha-numeric (A-Z, a-z, 0-9)
• Comma (,)
• Dot or period (.)
• Question mark (?)
• At symbol (@)
• Ampersand (&)
• Exclamation point (!)
• Number/pound sign (#)
• Tilde (~)
• Asterisk (*)
• Space (  )
• Underscore (_)
• Minus sign/hyphen (-)
• Semi-colon (;)
• Plus sign (+)

Check the number of characters in the customer name. It must be 25 or less. 

Characters that are invalid 

• Single quote (')

If none of the tips above work, please contact help@blastramp.com with the order number and for which portal.