Follow

Customers not receiving email notification

There are three main reasons why your customer is not getting email notifications. 

  1. Check that you have "[CUSTOMER]" entered into the email notification setting
  2. Check that you have the correct email address in the ship to contact information
  3. Ask your customer to check their spam mail. If the email is found in spam, ask customer to add the email address to the safe sender list

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk