Reverse orders are used to put orders back to stock from the “Being Picked” or put back to Pack and Hold from "Being Shipped" status. If the order has been shipped completely it cannot be reverse.
Navigation: Orders > Reverse Orders (under Process Orders Section)
- Select the order from the drop down by Order ID and Customer Name > Go
- Reason for Reversal: Here you enter a reason for the return is requested
- Reverse To: You may have up to two options to choose from dropdown.
- Back to Stock - it will return the order to the “Created Stage” and put all inventory back to stock.
- Back to Stock - Remove Scanned Contents - it undoes any records where products were scanned into cartons. Only select this if you are using Scan and Pack within Blast Ramp.
Option 1: Back to Stock - Not Using Scan and Pack
If your team is not using Scan and Pack, the best course of action is to use the “Back to Stock” function.
This will return the entire order to inventory so it can be reviewed and repicked if necessary.
Option 2: Back to Stock - Remove Scanned Contents - Using Scan and Pack
If you are using Scan and Pack and some cartons have already been scanned:
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You may want to remove scanned cartons if changes are needed, or
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Simply rescan the last carton to complete the process.
Note: For e-commerce (eCom) orders, there is typically only one carton, so it won’t be scanned if the product is missing. In that case, follow standard procedures for handling discrepancies.
- All reversals are logged with this information and can be viewed by clicking on View Reversal Log.