How to Cancel an Return (RA#)

You can cancel an RA# only if it is still in the Created stage. Once the RA# has been inspected or closed, cancellation is no longer possible.

Steps to Cancel an RA#

1. Navigate to: Returns > Cancel

2. Select the RA# from the drop-down menu.

3. Enter a reason for cancellation.

4. Enter the "Submitted By" field with your name or relevant details.

5. Click GO to proceed.

Confirmation

If the cancellation is successful, you will see a confirmation message indicating that the RA# has been cancelled.