When using a portal that has multiple DCs, unreleased orders may be transferred between locations, similar to editing an order. In the case where a released order needs to be transferred or edited, reverse the order, then transfer.
Please refer to Adjust Released Order to instructions on reversing the order.
Navigation: Orders > Transfer Unreleased Orders
The Transfer unreleased orders page will list:
- Order ID
- Customer Name
- Order Terms
- Start Date and Expiry Date
- Transfer to DC
- These headings can be used to Sort the Order information (by selecting the green arrow beside each heading). The information displayed in blue text on this page allows you to select and gather more information.
SKU Requirements for Transferring Orders Between Distribution Centres
When transferring an order between Distribution Centres (DCs), all SKUs on the order must exist in both the originating and destination DCs. The system validates SKU availability before allowing the transfer.
Important behaviours to note:
If any SKU on the order does not exist in the destination DC, the order cannot be transferred.
If a SKU exists in another DC (but not the destination DC), the system will display that DC as available.
If a SKU does not exist in any DC, you will see the error:
“SKUs do not exist in destination DCs.”
Only DCs that contain all SKUs on the order will appear as valid transfer options.
- Once the order you wish to transfer is located, using the dropdown on the right of the page, the DC location can be selected.
- Once completed, scroll to the bottom of the page, enter name under "Authorized By:" and click Transfer.
- The order will disappear off that page and will show up under the location you selected.
Please view the following instructional Video.