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Cross-dock Order Process

Cross-dock are pre-packed orders that arrive at the Distribution Center and need to be re-routed. Another case of cross-dock order is where the manufacturer ships directly to the retailer.

Cross-dock orders will not affect Inventory level, and will always allocate 100%. However, cross-dock orders are still required to be created, released, downloaded, updated, and shipped as a normal order.

Cross-dock orders is not included in the Master Order Entry report.

Click to view video on cross-dock orders

Step 1: Create Order

  1. Create a customer order as normal
  2. Select Order type Cross Dock
  3. Click Submit

order_create.png

 

Step 2: Release the order

Navigation: Orders > Release to DC

  1. The order will display (CD) after the Order ID to indicate it is a cross-dock order. Select the order to either Ship or Pack & Hold.
  2. Release

 

Note: When releasing cross-dock orders, it can only be filled 100% as it is not extracting information from your inventory level.

Tip: If you must ship a partially fulfilled order, reverse the order and edit the content. Create a separate order for the outstanding items.

 

Step 3: Download the pick ticket

Navigation: Orders > Download Pick

  1. Proceed as you would for regular orders. Note that CROSS DOCK ORDER is clearly displayed on the pick ticket.
    pick_ticket_view.png
  2. Click the back arrow on your browser to continue onto the next step.

Step 4: Update the pick ticket

Navigation: Orders > Update

  1. Select the order from the dropdown > Load.
    Because this is a cross-dock order, there is no picking, checking and packing, so the system autofills the Picked By, Checked By, and Packed By with "n/a-cross dock order".
  2. All it is required is # of Cartons, Weight, and Freight Cost
  3. Click Update to complete.
    update_order.png

  4. Successfully updated message will display.

successfully_updated.png

Step 5: Ship and Invoice the order

Navigation: Orders > Release PH or Ship

Release and Finalize same as regular orders. 

  

 

 

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